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A single point of contact to address all high-level client interactions and to ensure the seamless integration of technical and business issues |
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An integrated business strategy/architecture team that can understand the business requirements of a client and can configure the most appropriate technology architecture and applications |
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A highly visible quality assurance function - Transparent and open communication channels to guide the process and highlight project-critical issues |
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In-House developed Customer Support Application- Navigator, to log and resolve trouble tickets/defects in a timely and cost-effective manner |
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Rigorous management of the onsite/offshore structure to manage the time/cost equation and reduce TCO |
